customer service manager in westwood

posted
contact
chris boser, tatum executive services
job type
permanent
salary
US$ 85,000 - US$ 120,000 per year
apply now

job details

posted
location
westwood, massachusetts
job category
Customer Service & Call Center
job type
permanent
working hours
9 to 5
salary
US$ 85,000 - US$ 120,000 per year
experience
5 Years
reference number
496587
contact
chris boser, tatum executive services
phone
612-313-7997

job description

job summary:

A global multi-site specialty chemicals manufacturer headquartered south of Boston is looking for a Customer Service Manager. This organization is culture driven and financially solid. The Customer Service Manager will be taking over a team of about 15. This includes 3 supervisors and their international team as well. They are looking for someone with a track record of developing people.

The annual base salary could be $85-120k, depending on experience, plus bonus and benefits.

Please don't apply directly to hiring company, as we've been asked by them to do the initial qualifying and presenting of candidates due to the number of applicants.

 
location: Westwood, Massachusetts
job type: Permanent
salary: $85,000 - 120,000 per year
work hours: 9 to 5
education: No Degree Required
experience: 5 Years
 
responsibilities:
  • Managing and developing a team of about 15, directly and through supervisors
  • Strengthen client relationships with a hands-on approach when taking complicated custom orders, answering questions, and solving customer problems
  • Own the results and the team, and take responsibility for the development of the team and internal/external relationships
  • Take an active role in the monthly business reviews within the company's various business lines
  • Continue to refine programs and processes to increase efficiency and engagement
  • Utilize various software and systems to best serve clients, teams and generate reports
  • Other duties as assigned
 
qualifications:
  • Bachelors degree preferred
  • 7+ years customer service experience (5+ years leadership in customer service)
  • Customer service experience in manufacturing, preferably custom solutions
  • Ability to perform in fast-paced, high pressure situations, with a high degree of organization and precision
  • Experience with JD Edwards or other oracle-based ERP is preferred
  • Experience with call center analytics
 
skills: Customer Relations, Customer Relationship Management, Customer support, Call Center

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

Customer Relations, Customer Relationship Management, Customer support, Call Center

qualification

  • Bachelors degree preferred
  • 7+ years customer service experience (5+ years leadership in customer service)
  • Customer service experience in manufacturing, preferably custom solutions
  • Ability to perform in fast-paced, high pressure situations, with a high degree of organization and precision
  • Experience with JD Edwards or other oracle-based ERP is preferred
  • Experience with call center analytics

responsibilities

  • Managing and developing a team of about 15, directly and through supervisors
  • Strengthen client relationships with a hands-on approach when taking complicated custom orders, answering questions, and solving customer problems
  • Own the results and the team, and take responsibility for the development of the team and internal/external relationships
  • Take an active role in the monthly business reviews within the company's various business lines
  • Continue to refine programs and processes to increase efficiency and engagement
  • Utilize various software and systems to best serve clients, teams and generate reports
  • Other duties as assigned

educational requirements

No Degree Required